Order Cancellation Policy

Last Updated: September 21, 2026

At cartescollect.com, we aim to process and ship orders as quickly as possible. If you need to cancel an order, please contact us as soon as possible after placing it.

1. Cancellation Before Processing

You may request cancellation of your order before it has been processed for shipment.

To request a cancellation, contact us at:

Email: contact@cartescollect.com
Phone: +33 6 19 71 34 80

Please include your order number and the email address used when placing the order.

2. Orders Already Processed or Shipped

Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.

If the order has already been shipped, you may need to follow our Refund Policy and applicable return procedures.

3. Refunds for Cancelled Orders

If your cancellation request is accepted before the order is shipped, the applicable refund will be issued to the original payment method used for the purchase.

Refund processing times may depend on your payment provider or bank.

4. How to Contact Us

For cancellation requests or questions regarding an order, please contact:

CARTES COLLECT
63 Rue d'Estaires
59480 La Bassée
France

Phone: +33 6 19 71 34 80
Email: contact@cartescollect.com

Opening Hours:

Tuesday: 2:00 PM – 6:00 PM
Friday: 2:00 PM – 6:00 PM
Saturday: 10:00 AM – 12:00 PM and 2:00 PM – 5:00 PM