Shipping Policy

Last updated: September 24, 2026

cartescollect currently ships online orders to customers in the United States and United Kingdom.

1. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Processing time is the time required to prepare and dispatch your order. Orders are generally processed Monday through Friday, excluding public holidays.

Processing time is separate from the delivery transit time.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is:

• United States: 6–7 business days

• United Kingdom: 6–7 business days

Delivery estimates are provided in business days and may vary depending on the destination, carrier, customs procedures, weather, or circumstances outside our reasonable control.

The estimated delivery time is not a guaranteed delivery date unless a guaranteed delivery service is specifically offered at checkout.

3. Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Where a free-shipping promotion applies, the applicable minimum order value and conditions will be clearly displayed on the website and at checkout.

Unless otherwise stated at checkout, customers will not be charged any shipping fee that was not disclosed before completing the purchase.

4. Shipping Destinations

We currently accept online orders for:

United States

United Kingdom

We do not currently offer standard online shipping to countries outside these destinations.

5. Order Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Customers can use the tracking information to follow the progress of their shipment.

6. Customs, Duties and Taxes

For international deliveries, customs duties, import taxes, or other charges may apply depending on the destination and applicable law.

Where such charges are not included in the purchase price or shipping charge, the customer may be responsible for them.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.

7. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Public holidays

• Customs processing

• Import procedures

• Incorrect or incomplete delivery information

• Other unforeseen events

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

8. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy and applicable law.

10. Returns

Eligible returns are covered by our Refund & Return Policy.

Our standard commercial return period is 30 days from delivery, subject to the conditions described in that policy.

UK customers also retain applicable statutory cancellation and consumer rights.

11. Contact

For questions about shipping or delivery, please contact:

CARTES COLLECT
63 Rue d'Estaires
59480 La Bassée
France

Email: contact@cartescollect.com
Phone: +33 6 19 71 34 80