Refund & Return Policy

Last updated: September 24, 2026

At cartescollect, we want you to be satisfied with your purchase. This Refund & Return Policy applies to orders delivered to customers in the United States and United Kingdom.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be in its original condition.

• The item must be unused and in resalable condition.

• The item should be returned with its original packaging, accessories, manuals, and other included materials where applicable.

• Proof of purchase or the original order number is required.

Certain products may not be eligible for return where the nature of the product makes a return inappropriate or where applicable law provides an exception. Any applicable exclusion will be clearly identified on the product page or at the time of purchase.

2. United Kingdom – Statutory Cancellation Right

For customers in the United Kingdom, you generally have a legal right to cancel an online purchase within 14 days from the day after you receive the goods, without giving a reason, subject to applicable legal exceptions.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Where the statutory cancellation right applies, we will refund the payments required by applicable law, including the cost of standard delivery where applicable.

This statutory right is separate from our additional 30-day commercial return policy.

3. United States Returns

For customers in the United States, cartescollect provides the additional 30-day voluntary return policy described above, subject to the eligibility requirements of this policy and applicable federal and state law.

Nothing in this policy limits any non-waivable consumer rights that may apply under applicable law.

4. Return Shipping

For eligible returns under our 30-day return policy, return shipping is provided at no additional cost to the customer when the return is initiated through our authorized return process.

Please contact us before sending an item back. Do not send a return to an address that has not been provided or confirmed by cartescollect.

5. Damaged or Defective Items

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at:

Email: contact@cartescollect.com
Phone: +33 6 19 71 34 80

Please provide your order number and, where appropriate, clear photographs of the item and packaging.

We will review the issue and provide the appropriate solution, which may include a replacement, repair, or refund depending on the circumstances and applicable law.

6. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

7. Exchanges

If you would like to exchange an item, please contact us first. Depending on availability, we may offer an exchange or another appropriate solution.

8. Sale and Promotional Items

Sale and promotional products remain subject to this policy unless a specific return restriction was clearly disclosed before purchase.

Nothing in this section limits statutory consumer rights.

9. How to Start a Return

To request a return, contact:

CARTES COLLECT
63 Rue d'Estaires
59480 La Bassée
France

Email: contact@cartescollect.com
Phone: +33 6 19 71 34 80

Please include:

• Your full name

• Order number

• Product name

• Reason for the return, if applicable

• Photos where the product is damaged or defective

We will provide the appropriate return instructions.

10. Contact

If you have any questions regarding returns or refunds, contact us at:

Email: contact@cartescollect.com
Phone: +33 6 19 71 34 80

cartescollect
63 Rue d'Estaires
59480 La Bassée
France